Mission Statement

LanWest’s primary objective is to provide an efficient and complete solutions service to satisfy all your computing needs. With an experienced team of consultants to cater for each individual client in all aspects of computing, LanWest uses a completely autonomous approach so that you only have one point of contact if difficulties arise.

LanWest aims to maintain its position as a total solutions provider in all areas of the computing industry, including Accounting, Business, Bookeeping, Payroll, Stock Control and School System Management. Experience the advantage of LanWest’s unique, expert approach to providing a total information solution for your business.

History

LanWest was formed in 1987, and has developed into a highly respected computer solutions provider to Western Australian commercial and education sectors. The business partnership of Victor Van Dyken and David Mansell has achieved its early aspirations of close contact, quality service and cost effective solutions. Starting with a workforce of two, the company now employs eleven people, working at their premises in Stirling. The Stirling office is fully equipped for service and support and has a dedicated training room.

Business Innovations

LanWest maintains their position in the market place by continually improving and updating the product portfolio to service growing, and ever changing, customer requirements.

To keep abreast with technology, the technical staff at LanWest are continually reviewing latest innovations in the industry ensuring that the client always has a current, cost effective solution.

Training Courses

All LanWest software is accompanied by a comprehensive training course taught by experienced LanWest consultants. Our training seminar schedule is distributed every three months, offering clients weekly opportunities to attend. Class sizes are small (no more than eight people) to ensure personalised assistance. Each course follows a practical, hands-on approach designed to familiarise each person with the most efficient way to manage their system.

Software Updates & Support

Telephone support relating to each software package is available and recommended to all LanWest customers. The annual purchase of 'update and support' for your system ensures readily accessible assistance over the phone for 12 months, plus the latest technological advances in program updates. Support fees also entitle you to a 20% reduction on all training seminars. NB. This does not include callout to site.

To fully focus on customer requirements, LanWest is divided into five divisions that provide expertise in:

1. Networking and Hardware
2. School Software Development
3. Business Software Development
4. Accounting Solutions
5. Internet Solutions

Networking and Hardware

The Networking and Hardware Division specialise in Novell and Microsoft networking solutions. LanWest has a fully equipped service centre and also has a comprehensive support desk that provides quality support to schools, government organization and businesses.

The staff at LanWest are able to repair, upgrade and install all equipment types and can offer experienced advice for any new developments and competitive hardware pricing.

Software Development

LanWest is the leader in school software development and have the following software packages being used within WA schools :

• Stock Control / Ordering System
• Student Record Management System
• Behavioural Management System
• Structured Workplace Learning
• Business Software Development

LanWest is a major developer of business and accounting software providing the following successful systems to the business sector:

• Bond Store & Freight forwarding systems for custom agents
• Course booking systems for A.I.M. in WA & S.A.
• Engineering Production Management System (PMS)
• Integrated Business Information System (IBIS)
• Frequent Flyer Points Calibrator for both Ansett & Qantas
• Function Booking / Catering System

Accounting Solutions

LanWest is in partnership with AccSoft Resources (accounting specialist) to provide clients with excellent accounting expertise, support, off-the-shelf accounting systems, consulting & support.

Internet Solutions

LanWest develops Internet / Intranet solutions for schools and businesses, consisting of :

• WebPages
• Internal & External Communications: - E-Mail, VoiceMail, Calendaring, Scheduling, Workflow and Document Management.
• Firewall, Controlled Internet access (e.g. enabling/disabling access to specific Internet sites)
• Remote Management of Networks and Internet site.

Professional PC Support

LanWest Consultants provide customised computer solutions to ensure their clients achieve maximum results. As providers of up-to-date technology in software, hardware and course training, LanWest guarantees specialist experience in all areas of the field. Catered services include:

• Guides clients in creating their Standard Operating Environment (SOE)
• Small system applications development
• Design and installation of new networks
• Provides network support
• Builds database applications
• Macros development
• Fax servers
• Office automation

LanWest offers a structured support program, which allows contract holders to benefit from a reduced service rate and a number of privileges.The twelve-monthly contract is designed to achieve the following objectives:

• To give a guaranteed response time to those clients requiring it.
• To minimise network problems by early detection through network support services.
• To provide replacement network hardware in cases of equipment failure.
• To increase the satisfaction of clients with the services of LanWest.

This "Total Support Contract" covers all aspects of system support.

Software Support

At LanWest, all clients who purchase ‘annual support and upgrades’ are entitled to receive telephone support on any of the topics covered during their training courses, at any time during working hours. This ensures that assistance is available when it is most needed.

LanWest has the necessary in-house expertise to offer full application software and network software support. When you return to your office after training course, it is re-assuring to know that help is only a phone call away.

Network Support Services

These include monthly fileserver "housekeeping" and analysis of network traffic, virus protection, installation of network software updates and data backup verification.

Hardware Support

LanWest offers hardware support to the level of diagnosis and assessment. We advise clients concerning further technical support as required.

Systems Analysis

LanWest has experienced consultants in systems and database management.

These experts can come out to your business premises and evaluate the flow of data to then suggest appropriate system management.

Sound Professional Recommendation

All successful computer related purchases are made on the basis of good advice. Computer consultancy is simply this: sound, professional recommendations.

Many of LanWest’s clients have on-going requirements for advice and support in evaluating current and future computing needs.

LanWest’s consultants are highly experienced in numerous areas. Consequently we are in a position to offer advice concerning hardware, operating systems, application software packages and software development.

Ordinarily a short structured assessment of current requirements, procedures and future plans, provides a sufficient basis for recommendations in these areas.

In some cases however it may be necessary to carry out a structured analysis of relevant procedures, in order to produce a consultants report. This will contain an assessment of the client’s current and future requirements, and a course of action recommended by LanWest.